Shipping policy
Order Processing Every order placed with ClaireofCalgary is carefully prepared to ensure accuracy and quality. Please allow 1–3 business days for order processing before shipment. Orders placed on weekends or public holidays will be processed on the next business day. ⸻ Delivery Time Our standard estimated delivery time is 5–15 business days, depending on your location. We work with reliable shipping partners to ensure your order is delivered safely and efficiently. Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please note that delivery times are estimates and may vary due to external factors. ⸻ Shipping Costs We are pleased to offer free worldwide shipping on all orders, with no minimum purchase required. All orders are shipped directly to your provided address at no additional cost. ⸻ How to Place an Order 1. Select your desired product and add it to your cart 2. Proceed to checkout and review your shipping details carefully 3. Choose your preferred payment method (secured with SSL encryption) 4. After completing your order, you will receive an order confirmation email ⸻ Delays & Shipping Variations While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to: • Peak seasonal demand • Customs processing • Carrier delays or international logistics disruptions We appreciate your patience and will always keep you updated whenever possible. ⸻ Customer Support If you require assistance with your order or have urgent delivery questions, please contact our support team: ClaireofCalgary 📧 info@claire-calgary.com We are always happy to help. ⸻ Shipping Protection (Optional Insurance) At ClaireofCalgary, we offer optional Shipping Protection to provide extra peace of mind for your order. When Shipping Protection is selected at checkout, your order is covered against the following issues: ⸻ Lost Packages If your package is lost in transit or does not arrive, we will arrange a free replacement once the issue is confirmed. ⸻ Damaged Packages If your order arrives damaged or tampered with, we will replace the affected items at no additional cost. ⸻ How It Works 1. Add Shipping Protection at checkout 2. Contact our support team within 7 days of delivery (or expected delivery date) 3. Provide supporting details: • Tracking information (for lost packages) • Photos (for damaged items) 4. Once approved, we will process and ship a replacement order ⸻ What Is Not Covered Shipping Protection does not cover: • Incorrect or incomplete addresses provided by the customer • Packages marked as delivered but stolen after delivery • Delays caused by customs or shipping carriers • Situations outside of carrier responsibility