Payment Policy

Last updated: June 2025

At Claire of Calgary, we want your shopping experience to be as smooth and secure as possible. This Payment Policy outlines the methods we accept, how your payment is processed, and what to expect when it comes to refunds.

1. Accepted Payment Methods

We offer a variety of secure payment options to accommodate customers across different regions. Please note that available payment methods may vary depending on your country or region. Customers are responsible for verifying which options are available to them at checkout.

 

We currently accept the following payment methods:

•        Credit Card — Visa, Mastercard, and American Express

•        Apple Pay

•        Google Pay

•        Shop Pay

•        Debit Card (Visa Debit / Mastercard Debit)

 

All of the above methods are widely available to Canadian customers and are processed instantly at checkout. If you experience any issues completing your payment, please contact us at info@claire-calgary.com and we will do our best to assist you.

2. Payment Security

Your security is our priority. All transactions on Claire of Calgary are processed through a fully encrypted SSL (Secure Socket Layer) connection, ensuring that your personal and financial information is protected at every step.

 

We want to be transparent: Claire of Calgary does not store any complete payment details — such as full card numbers or bank account information — on our own servers. All sensitive payment data is handled exclusively by our trusted, certified payment providers in accordance with industry security standards (PCI-DSS compliance).

3. Order Processing

Orders are only accepted and processed once payment has been successfully completed and confirmed. If a payment fails or is declined, your order will not be fulfilled and you will be notified to retry or use an alternative payment method.

 

Claire of Calgary reserves the right to cancel any order in the event of a payment error, suspected fraud, or if the transaction cannot be verified. In such cases, any amount charged will be refunded in full.

4. Refunds

If you are entitled to a refund — for example, following an approved return as outlined in our Return & Refund Policy — the amount will be processed within 14 business days of us receiving and approving the returned item.

 

Refunds are issued via the original payment method used at the time of purchase. Please note the following:

•        Original shipping and handling fees are non-refundable

•        Return shipping costs are the responsibility of the customer and will not be reimbursed

•        Refund processing times may vary depending on your bank or payment provider — typically 3 to 10 business days after we initiate the refund

•        Claire of Calgary is not responsible for delays caused by your bank or payment provider once the refund has been issued on our end

5. Currency

All prices displayed on Claire of Calgary are listed in Canadian Dollars (CAD) unless otherwise stated. If you are shopping from outside Canada, your bank or payment provider may apply a currency conversion fee. Claire of Calgary is not responsible for any additional charges applied by your financial institution.

6. Contact Us

If you have any questions or concerns regarding a payment, charge, or refund, our support team is happy to help.

 

Claire of Calgary

📧 info@claire-calgary.com

We aim to respond to all inquiries within 1–2 business days.