FAQ Policy Page
Frequently Asked Questions
Last updated: Today
How Long Does Shipping Take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, promotional events, or due to carrier delays.
Where Do You Ship From?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and provide a smoother shopping experience while avoiding unnecessary handling delays.
Do You Offer Free Shipping?
Yes, Claire of Calgary offers free shipping across Canada.
Do You Offer Returns?
Yes, Claire of Calgary offers a 30-day money-back guarantee.
Please contact us within 30 days of receiving your order at:
How Do I Start A Return?
To start a return, please email us at:
Please include:
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Your full name
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Order number
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Reason for return
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Photos if the item is damaged, faulty, or incorrect
Who Pays For Return Shipping?
For change-of-mind returns, size changes, or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is with one of our suppliers in China, the customer is responsible for sending the return to that location.
This does not limit your rights under applicable consumer protection laws.
When Will I Receive My Refund?
Once your return has been received and approved, we will process your refund to the original payment method.
Your bank or payment provider may require additional time to complete the refund.
What If My Item Is Faulty Or Incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue, and clear photos of the product.
We will review the situation and help you with the next steps.