Return policy

Order Confirmation & Policy Acceptance By placing an order on our website, ClaireofCalgary, you confirm that you have read, understood, and agreed to this Return & Refund Policy. By completing your purchase, you acknowledge that: • You have reviewed and accepted our return conditions and timeframes • You agree to follow the return process as described in this policy • In the event of a dispute or chargeback, this policy—along with all order records and communication—may be used as supporting documentation ⸻ Returns If you are not fully satisfied with your purchase, eligible items may be returned within 30 days of delivery, provided all return conditions are met. ⸻ Eligibility Requirements To qualify for a return, the following conditions must be met: • Items must be unused, unworn, and unwashed • Items must be returned in their original packaging • Products may only be inspected in the same manner as they would be in a physical store • Return shipping costs are the responsibility of the customer • A $5 CAD transaction processing fee will be deducted from the refund amount for all approved returns. This fee covers non-refundable payment processing costs associated with the original transaction. Once the return is received and inspected, it will be processed within 7 business days. We reserve the right to refuse returns if items show signs of wear, damage, or misuse not caused by us. ⸻ How to Start a Return To initiate a return, please follow these steps: 1. Contact us at info@claire-calgary.com within 30 days of receiving your order 2. Include the following information: • Order number • Reason for return • Photos (if the item is damaged or defective) • Full name and shipping address 3. Wait for return approval and instructions before sending anything back 4. Do not return items without authorization, as unauthorized returns may be rejected We strongly recommend using a tracked shipping method and keeping your proof of shipment until your return has been fully processed. ⸻ Damaged or Defective Items If your order arrives damaged or defective, please contact us within 2 days of delivery at info@claire-calgary.com, including: • Order number • Description of the issue • Clear photos or a short video showing the defect Once reviewed and confirmed: • A replacement may be offered depending on product availability • In some cases, a return may not be required Approved replacements are typically processed within 7–14 business days. ⸻ Lost, Delayed, or Unclaimed Orders If your package is lost in transit, please contact us with your order number and tracking details. We will assist you in investigating the issue with the shipping carrier and, if confirmed lost, arrange a replacement or refund. If a package is: • Refused at delivery • Not claimed • Returned due to an incorrect or incomplete address A $35 CAD processing and shipping fee may be deducted from your refund. ⸻ Cancellations & Right of Withdrawal You may request cancellation within 30 days of receiving your order, in accordance with applicable consumer protection laws. However, since orders are processed automatically, cancellations cannot be guaranteed once an order has been shipped. If your order has already been dispatched, you may still return it after delivery following the standard return process outlined above. To request a cancellation before shipment, contact info@claire-calgary.com as soon as possible. Return shipping costs remain the responsibility of the customer. ⸻ Chargebacks & Dispute Handling If you experience an issue with your order, we kindly ask that you contact us first so we can resolve it quickly and fairly. If a chargeback or payment dispute is filed, we will provide supporting documentation to the payment provider or financial institution, including: • Order confirmation • Tracking information • Email correspondence • Delivery proof and related records Filing a chargeback without prior communication may delay resolution and affect future ordering eligibility. ⸻ Important Information • All returns must be sent to our designated return facility, which may be located outside of Canada • Customers are responsible for return shipping costs • We are not responsible for delays caused by customs processing or shipping carriers • Hygiene-sensitive items that are used or not in resellable condition cannot be accepted • Shipping and handling costs are non-refundable ⸻ CONTACT US If you have any questions regarding this Return & Refund Policy, please contact our support team: ClaireofCalgary 📧info@claire-calgary.com