Privacy policy
1. Information About Data Collection and the Responsible Party 1.1 Thank you for visiting our website and for your interest in our brand, ClaireofCalgary. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information. “Personal data” refers to any information that can identify you directly or indirectly. 1.2 The data controller responsible for the processing of personal data on this website under applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant regulations, is: ClaireofCalgary Email: info@claire-calgary.com The data controller determines the purposes and means of processing personal information. 1.3 For security purposes, this website uses SSL/TLS encryption to protect the transmission of sensitive data (such as orders or inquiries). You can recognize a secure connection by “https://” and the lock icon in your browser. We do not use automated decision-making or profiling that produces legal or similarly significant effects on users. ⸻ 2. Data Collected When Visiting Our Website When you visit our website for informational purposes only, we automatically collect certain technical data transmitted by your browser. This includes: • Visited pages • Date and time of access • Amount of data transferred • Referring website • Browser type and version • Operating system • IP address (may be anonymized) This data is processed based on our legitimate interest in ensuring website functionality, stability, and security. We do not use this data to identify individual users and do not share it with third parties, except where required by law or in cases of suspected misuse. ⸻ 3. Cookies Our website uses cookies to improve functionality, enhance user experience, and enable certain features. Cookies are small text files stored on your device. They may include: • Session cookies (deleted after your visit) • Persistent cookies (stored for a defined period) Cookies may store information such as: • Browser settings • Website preferences • IP-based location data (in limited cases) We use cookies for purposes such as: • Shopping cart functionality • Website performance improvements • Marketing and analytics Upon your first visit, you will be asked to consent to non-essential cookies via a cookie banner. You may adjust or withdraw your consent at any time through your browser settings or our cookie tool. Please note that disabling cookies may affect website functionality. ⸻ 4. Contacting Us When you contact us via email or contact forms, we collect the personal information you voluntarily provide. This data is used solely for the purpose of: • Responding to your inquiry • Providing customer support Legal basis for processing: • Our legitimate interest in communication (PIPEDA / GDPR equivalent principles) • Or performance of a contract where applicable Your data will be deleted once your inquiry has been fully resolved, unless legal retention obligations apply. ⸻ 5. Customer Accounts and Order Processing When you place an order or create a customer account, we process your personal data to fulfill and manage your order. This may include: • Name • Address • Email • Payment and order details You may request deletion of your customer account at any time by contacting us. We retain personal data only as long as necessary to: • Fulfill contractual obligations • Comply with tax, accounting, and legal requirements ⸻ 6. Marketing Communications 6.1 Newsletter Subscription If you subscribe to our newsletter, we will use your email address to send you updates, promotions, and product news from ClaireofCalgary. We use a double opt-in system, meaning you must confirm your subscription via email before receiving communications. You may unsubscribe at any time using the unsubscribe link in any email or by contacting us directly. ⸻ 6.2 Marketing to Existing Customers If you have purchased from us, we may send you emails about similar products or services, based on our legitimate interest in direct marketing. You may opt out at any time by contacting us at: info@claire-calgary.com ⸻ 7. Order Processing and Payment Providers 7.1 Shipping To fulfill your order, we may share necessary data with shipping providers. 7.2 Payment Processing We use third-party payment processors such as: • PayPal • Klarna / SOFORT (where available) These providers process payment data independently under their own privacy policies and only as necessary to complete transactions. ⸻ 8. Review Reminders With your consent, we may send a one-time email asking you to review your purchase. You may withdraw your consent at any time. ⸻ 9. Social Media Integration Our website may include links to social media platforms such as: • Facebook • Instagram • Google services These integrations are designed so that no direct connection is made to the platforms unless you actively click on them. For more information, please refer to the respective platform’s privacy policies. ⸻ 10. Online Advertising and Marketing Tools We may use advertising technologies such as: • Google Ads / DoubleClick • Meta (Facebook) Pixel These tools help us deliver relevant advertisements and measure campaign performance. Data collected through these tools is used in aggregated or pseudonymized form and does not directly identify you. You can opt out of personalized advertising via your browser settings or platform-specific ad preferences. ⸻ 11. Website Analytics We use analytics tools such as Google Analytics to understand how visitors use our website. These tools may collect: • Page visits • Device information • General usage behavior IP addresses are anonymized where possible. Data is used solely for statistical analysis and website improvement. You may opt out via browser settings or official opt-out tools. ⸻ 12. Remarketing We may use remarketing technologies to display relevant advertisements to users who have previously visited our website. This is done through cookies and tracking pixels and only with your consent where required. ⸻ 13. Your Rights Depending on applicable privacy laws, you have the right to: • Access your personal data • Request correction of inaccurate data • Request deletion of your data • Restrict or object to processing • Request data portability • Withdraw consent at any time • File a complaint with a privacy authority Right to Object You may object to data processing based on legitimate interests or for direct marketing purposes at any time. ⸻ 14. Data Retention We retain personal data only for as long as necessary to: • Fulfill orders and services • Comply with legal obligations • Resolve disputes if necessary After this period, data is securely deleted or anonymized. ⸻ CONTACT If you have any questions about this Privacy Policy or how your data is handled, you can contact us at: ClaireofCalgary 📧 info@claire-calgary.com